Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

Job Description:

We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings.

This position is 100% work at home. You will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements.

The ideal candidate will have strong expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations.

Key responsibilities include:

• Collaborating with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms.
• Conducting compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions.
• Engaging with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals.
• Designing solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points.
• Collaborating with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs.