Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

Job Summary

We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements. About TP

TP is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Responsibilities

• Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms.
• Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions.
• Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals.
• Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points.
• Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs.
• Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs. Requirements
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products.
• Demonstrated ability to design and present complex technical solutions clearly and compellingly.
• Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations.
• Solid understanding of ITIL frameworks and ITSM best practices.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences.
• Strong problem-solving skills and a client-first mindset.
• Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools.
• Experience working with monitoring tools and strategies related to ITOM.