ServiceNow Implementation Specialist

ServiceNow Implementation Specialist

We are seeking a talented and driven ServiceNow Implementation Specialist to join our remote team. This role is ideal for someone passionate about delivering exceptional solutions using the ServiceNow platform, with a focus on some of the following ITOM, ITSM, APM, and CMDB implementations.

Key Responsibilities:

• Implement and configure ServiceNow modules that may include ITOM, ITSM, APM, CMDB, HAM, and SAM.
• Design and deploy end-to-end solutions using ServiceNow best practices.
• Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
• Manage and maintain CMDB, ensuring accurate data modeling and integrations.
• Provide technical guidance and mentorship to junior team members.
• Develop documentation including technical specs, workflows, and test cases.
• Stay current on ServiceNow updates, features, and certifications.

Qualifications:

• 2-5 years of hands-on experience implementing and configuring ServiceNow.
• ServiceNow Certified System Administrator (CSA) certification - Required
• Strong knowledge and experience with various modules including ITOM (Discovery, Event Management, Cloud Management), ITSM, CMDB, APM (Application Portfolio Management), HAM (Hardware Asset Management), and Experience in integrating ServiceNow with third-party systems and tools.
• Excellent problem-solving skills and a detail-oriented mindset.
• Effective communication and stakeholder engagement skills.