Senior ServiceNow ITOM and ITAM Technical Consultant

• A senior-level role working with clients on ServiceNow engagements.

Job Responsibilities

• Executing technical roles on a ServiceNow team, including system administration, quality assurance testing, implementation, and development.
• Servicing first-line inbound contacts via incidents and requests, managing user and group administrative requests, and performing reporting tasks.
• Writing and executing test plans, collaborating with peers, and demonstrating problem-solving skills.
• Providing technical oversight and guidance to the implementation team, ensuring adherence to ServiceNow platform standards and customer security policies.
• Participating in Agile ceremonies, supporting sprint deliverables, and providing advisory support.
• Troubleshooting issues, supporting UAT and go-live activities, and delivering documentation and knowledge transfer.
• Maintaining existing workflows, developing additions to the service catalog, and implementing software solutions using ServiceNow tools and best practices.
• Loading, manipulating, and maintaining data between ServiceNow and other systems.

Requirements

• 5+ years of ServiceNow technical experience.
• Current Certifications: ServiceNow System Administrator, Certified Implementation Specialist - Discovery, Certified Implementation Specialist - SAM.
• Advanced skill in configuring and supporting ServiceNow, including architecture experience.
• Experience implementing ServiceNow Discovery and Service Mapping.
• ServiceNow Custom Reporting, Performance Analytics, and Dashboarding experience.
• Strong ITIL methodology competency.
• Ability to work remotely and largely unsupervised.
• Experience producing and delivering written requirements, creating and maintaining technical documentation, and producing and executing test scripts and test plans.
• Ability to work on multiple priorities and/or projects simultaneously.
• Effective verbal and written communication skills.
• Strong attention to detail.
• Problem-solving ability.
• Strong team player with ability to build positive and collaborative relationships within the organization.
• Willingness to develop professionally and eager to learn.

LI-JH1