Servicenow Business process consultant

Servicenow Business Process Consultant

As a Servicenow Business Process Consultant, you will collaborate with team members to achieve project goals and produce high-quality deliverables. You will be responsible for developing implementation strategy and overall design for clients, providing functional and practical process expertise, and ensuring all process-related deliverables are complete and of high quality. Key Responsibilities:

• Develop required documentation, such as workshop agendas, presentations, gap analysis reports, process flow diagrams, and roles/responsibilities definitions.
• Provide guidance to clients on tools, features, and processes available to them on the ServiceNow platform that could provide additional value.
• Identify areas of process improvement (efficiency and effectiveness) and recommend solutions that detail the pros, the cons, and the risks.
• Support pre-sales calls/events and marketing events as needed.
• Provide guidance and mentorship to teammates with complex projects to drive business strategy. Requirements:
• 10+ years of experience in complex environments.
• 5+ years of ServiceNow process, architecture, design, implementation, and technical experience.
• Strong understanding of IT service management processes, best practices, and common approaches.
• Strong understanding of a Configuration Management Database (CMDB) and its relationships to IT service management processes.
• Strong understanding of a Customer Service Management / Customer Relationship Management (CSM / CRM).