ServiceNow Delivery and Presales Lead

As a Delivery and Presales Lead for TCS's ServiceNow Practice, you will work on solutions using ServiceNow products across various industries. You will develop, present, and tailor-made solutions to address customers' business requirements. Key Responsibilities

• Drive sales and solution activities, including solution designing and project planning
• Contribute to project strategy and deliverable planning
• Develop solutions to address business problems using proven methods and tools
• Work with geographically diverse teams to deliver timely responses to clients and client account teams
• Evolve business solutions and articulate them to client audiences
• Provide product demos and support proof of concepts as required
• Communicate how the engagement impacts risks, business objectives, and quality goals
• Interfacing with implementation teams to ensure a successful transition from the sale phase to the delivery phase
• Develop and share reusable assets that can be applied to new opportunities Required Skills
• 13+ years of overall IT experience with 3+ years in ServiceNow presales
• Experience in ITSM, ITOM, AI Ops, CMDB, CSDM, Discovery, HAM, SAM, SPM
• Experience in ATF, Mobile Solutions, Reporting and Analytics
• Exposure to HRSD, IRM, CSM, FSM, TSOM, and other industry-specific solutions
• Technical knowledge in ServiceNow Platform, Workflows, Integrations, and ServiceNow implementation experience
• ServiceNow certified along with pre-sales accreditations (CAD/CIS, CTA/CMA) Soft Skills
• Good oral and written communication skills
• Ability to propose alternate solutions to the customer as needed
• Good organizational and inter-personal skills to communicate with business stakeholders
• Self-driven, motivated, and results-oriented
• Strong problem-solving and troubleshooting skills with mature judgment