Technical Software Analyst-ServiceNow/SAINT LOUIS, MO-(Hybrid)- 6 months CTH

Job Description

We are seeking a skilled Technical Software Analyst with a strong background in ServiceNow Development and Administration to join our team.

• Collaborate with the ServiceNow development team to understand platform customizations, integrations, workflows
• Create, maintain, and enhance Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
• Assist in troubleshooting and analyzing platform issues, incidents, and requests as needed.
• Administer ServiceNow instances, including user management, data import/export, performance monitoring, and scheduled maintenance.
• Investigate and document technical processes, configurations, and customizations within the ServiceNow platform.
• Develop and maintain comprehensive technical documentation, including system design specifications, configuration guides, and developer notes.
• Create and update user manuals, training guides, and knowledge articles for various audiences, including end-users, administrators, and technical teams.
• Ensure that all documentation meets organizational standards, follows best practices, and is version-controlled.
• Regularly review and update technical documentation to reflect changes in the platform, including new releases, upgrades, and customizations.