ServiceNow CMDB Technical Lead

Job Title: ServiceNow CMDB Technical Lead

Key Responsibilities:

• Hands-on expertise with integrations with data ingestion systems.
• Hands-on experience with Discovery.
• Maintain CI data properly and ensure it is available when and where it's needed.
• Develop, document, and implement CI data governance processes and procedures for effectively managing CI data.
• Ensure the CMDB supports other ITSM processes such as Incident, Change, and Asset Management.
• Develop and monitor CI data health reports/dashboards and resolve any issues.
• Maintain the quality of CMDB data and establish target metrics to be met in a timely manner.
• Proactively identify CI classes, attributes, and relationship types required.
• Resolve CI data, metric, process, or functionality gaps in the CMDB.
• Ensure CIs are created or updated using approved processes and procedures.
• Develop, document, and implement CI data audits and address any issues that arise.
• Evaluate enhancement requests and identify appropriate solutions.
• Provide leadership implementing new requirements on the Now Platform.
• Contribute to governance processes.