ServiceNow Support Specialist - Exempt

Job Description: Production Services Team runs the systems that keep the company running. Their mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.

Team members use their technical skills and business knowledge to bring forth solutions that will take our company into the future. If you are a collaborative continual learner with a global mindset and a desire to contribute to our company s top priorities, this is the place for you.

The support specialist is responsible for multiple service management applications including ServiceNow and xMatters.

Key Job Responsibilities:

• Support of Service Management Office (SMO) tools including management of incidents, problems, changes, and requests associated with the ServiceNow platform
• Support weekly release cycles and application deployments by support staff
• Meet team SLAs for incident request management, etc. and support automation and continuous service improvement efforts
• Ensure infrastructure and software is maintained, patched and upgraded in a timely manner

Required Qualifications:

• ServiceNow Experience
• Bachelor s degree
• ServiceNow Certified System Administrator (CSA) certification
• 4+ years experience of technical & support knowledge including:
• ServiceNow APIs
• MID Server
• Basic to advanced scripting
• ServiceNow performance tuning
• Previous management experience and support ownership of enterprise application(s) supporting 20k+ populations
• Excellent communication skills and the ability to develop clear written materials in support of objectives
• Team player with the ability to lead discussions and initiatives with minimal oversight

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD) certification
• Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
• Experience with scripting languages such as JavaScript, Angular.js, Perl, PowerShell

Preferred Skills/Experience

• Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
• Experience with scripting languages such as JavaScript, Angular.js, Perl, PowerShell

Additional Information:

• Duration: 12-month contract to hire opportunity
• Hybrid Work Model: 4 days onsite required weekly in Lake Mary, FL or Pittsburgh, PA
• Rate Range: $45-50/hr. W2 (based on experience)