ServiceNow Engineer

Job Description

Title: ServiceNow Engineer Location: Woodland Hills, CA / Hybrid 3 Days Onsite

Ekman Associates is a management consulting firm that specializes in developing business, digital, and technology strategy, delivering solutions, and addressing human resource demands.

Summary: The role will also be responsible for driving standardization and best practice platform management and help in optimizing the platform performance while reducing technical debt. This role will collaborate with the existing platform team, IT Service Owners, Analysts, and external vendors to build code and engineer solutions to meet delivery of projects / work items. Development areas will include (but are not limited to) custom portal pages, modules, API and software integrations, customized web pages, User Interface policies, scripts, etc. This role will participate in administration of ServiceNow to include upgrades, updates, etc. as needed.

Key Skills

• ServiceNow
• CMDB

Responsibilities:

• Develop standards and practices for maintaining the architecture model and health of the ServiceNow platform
• Evaluate demands against ServiceNow platform architecture, platform capabilities, and best practices
• Guide ServiceNow platform design, including considerations for integration and performance
• Assess architecture and solution designs to support business objectives including alignment with ServiceNow implementation best practices
• Analyze business requirements to configure / develop / enable capabilities using the ServiceNow platform
• Help prototype and accelerate time to deploy
• Lead and participate in the development and configuration of various areas including, but not limited to Service Portal, Service Catalog items, Incident, Problem, Change, Knowledge, Configuration Management (CMDB), HRSD, VR and Reporting / Performance Analytics
• Participate / conduct code walkthroughs with other team members, develop coding standards and review code work for accuracy and functionality
• Evaluate alternate solutions, identify the best option, and drive implementation
• Advises on configuration and coding standards
• Support ServiceNow version upgradesAnalyze, troubleshoot, and fix identified ServiceNow system issues

Qualifications:

• A Bachelor's degree (or equivalent work experience) in IT, Engineering, or related science and math discipline with a Technology emphasis
• Service Now Administrator Certifications, Certified ServiceNow Implementation Specialist, ITIL foundations
• 6+ years of experience working with ITSM solutions in an enterprise environment
• 6+ years of ServiceNow development / implementation / integration / administrative experience
• 10+ years of experience working in team of developer(s)
• Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, REST, Jelly, etc.)
• Experience working with databases (MySQL, Oracle, SQL Server, etc.)
• Experience integrating internal and external (SaaS based) systems / applications like Zoom, Box, OKTA, Active Directory, Workday is a plus
• Experience providing training on using SNOW tool capabilities and ITIL processes
• Ability to learn and adapt to new technologies applicable to the ServiceNow platform
• Ability to understand complex business needs and adapt appropriately
• Ability to collaborate with senior-level management
• Ability to lead/influence others effectively
• Strong & Effective communication and presentation skills

Qualified Candidates Only : If you wish to learn more about this opportunity and additional qualifications/responsibilities, please submit your resume . To learn more about Ekman Associates, Inc. please visit our website at www.ekmanassociates.com