ServiceNow Education Leader

About the role

The ServiceNow Lead Educator is a professional who helps businesses by developing, facilitating, and supervising training programs for employees. Assess the needs of the Region business implement training and development plans and facilitate a wide variety of training programs that enhance the effectiveness of the workforce. In this role, you will:

• Partner with Training Global team to design and implement the regional learning strategy
• Mentor and train internal authorized trainers as part of the training program.
• Partner with Global Training team to design training for Cognizant/Thirdera University to support the development of technical skills across the region
• Collaborate with the team in developing creative design solutions.
• Lead team in project design and documentation from start to finish.
• Compile requirements for Cognizant and solutions to offer to our customers.
• Provides input to and or create specialist points of view for the market and where appropriate present at industry events.
• Brings thought leadership and innovative solution ideas to existing clients.
• Monitoring and maintenance of the updated and current certifications of the Services Sales and digital teams
• Lead initiatives that promote knowledge sharing among teams
• Delivery of training internally public and to ServiceNow client Work Model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered

• Key technologies relevant to the ServiceNow Platform
• ServiceNow Configuration
• Ability to decompose Stories to create relevant training
• Power Point Word ServiceNow Knowledge Management
• Strong knowledge with ServiceNow incident change problem request CMDB and knowledge management applications
• Strong cross-organizational communication skills
• Strong ability in business process improvement Certifications Required
• Certified Implementation Specialist - Across 2 CIS Certifications
• ServiceNow Certified System Administrator
• Certified trainer for at least 3 trainings or Lead Client Facing Training across large organizations These will help you stand out
• Ability to lead guide and govern effectively.
• Strong English communication skills (written interpersonal and presentational)

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.