ServiceNow HR Senior Technical Consultant

Senior Technical Consultant

Level: Senior Consultant Location: Remote USA Travel: Up to 15%

Degree of Independence

Leads large, complex projects and tasks. Provides guidance to junior team members and supports internal initiatives. Experience Requirements

• Professional Services Experience: 5+ years
• ServiceNow Experience: 4+ years

Job Summary

The Senior Technical Consultant leads the technical delivery of ServiceNow Employee Workflow projects, ensuring scalable, high-quality solutions. This role drives design, implementation, and customer engagement while mentoring junior consultants and contributing to organizational initiatives. Job Duties & Responsibilities

• Configure, develop, test, and deploy ServiceNow applications, reports, portals, and integrations.
• Lead documentation of configurations, reports, and development work.
• Guide customers through executing testing scenarios and plans.
• Deliver effective demonstrations of ServiceNow products and solutions across multiple services.
• Maintain advanced certifications, stay current with new features, and commit to continuous learning.
• Lead agile ceremonies (story grooming, stand-ups, release planning, retrospectives) and provide solution guidance.
• Develop and implement release plans for ServiceNow update sets.
• Lead knowledge transfer sessions with customers.
• Drive Technical Consultant initiatives to improve tools and processes across the organization.
• Create design documents for complex solutions and lead customer requirements discussions.
• Configure and develop advanced ServiceNow features (e.g., portals, integrations, AI).
• Attend and facilitate design workshops to validate requirements.
• Write well-designed, testable, and efficient code.
• Conduct peer review testing and document test steps for complex clients.
• Support project governance by documenting Risks, Issues, Decisions, Actions, and Changes (RIDAC log).
• Partner with OCM on internal initiatives.
• Participate in pre-sales activities as needed.
• Mentor Associate Technical Consultants and Technical Consultants.

Certifications

• ServiceNow CSA Certification
• ServiceNow CIS–HR Certification

Values in Action

• Communicate consistently with customers and teammates in a timely, effective manner.
• Collaborate with and support teammates while fostering a strong team-oriented culture.
• Demonstrate expert understanding of Technical Consultant methodologies and principles.