ServiceNow Architect - FTR - Burnaby

Req ID: 69127

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be

part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Architect - FTR - Burnaby to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).

Purpose of Position

The ServiceNow Architect is an expert in ServiceNow design and development principles that enables him/her to work with external development partners and key stakeholders to develop solutions that embrace ITIL processes and ServiceNow best practices. He/she will be responsible for design, delivery and evolution of the ServiceNow platform by defining platform governance, architecture & evolution maturity roadmaps, and will drive innovation in the field of analytics, business intelligence & self-service.

Accountabilities

• Define policy & standards – Architecture principles, Integration standards, Platform upgrade strategy, performance tuning etc. for ServiceNow projects
• Create and maintain API and data integration processes between ServiceNow and other applications.
• Define development best practices, architecture, code review and provide technical leadership and mentoring to the ServiceNow Team.
• Consult with Customer and Service Management teams on platform enhancements and improvements including identifying potential opportunities for improvement of the platform.
• Ensure adherence to ServiceNow best practices, minimize customization, optimize out-of-the box usage, maintain upgradability and platform health.
• Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades, patch installation and hot fixes.
• Responsible for executing patching and upgrades to the ServiceNow Platform.

Competencies (To be assessed during interviews)

• Deep technical understanding of the ServiceNow platform, including modules like ITSM, ITOM, HR, and others relevant to the organization.
• Knowledge of ITIL v3/v4 practices (Incident, Problem, Change, Service Request, Configuration/Asset) and experience documenting user stories in support of these processes.
• Strong analytical and problem-solving skills to assess business processes, identify needs, and propose effective solutions.
• Ability to understand technical concepts and communicate them effectively to non-technical stakeholders. Familiarity with scripting and workflows within ServiceNow.
• Strong interpersonal skills to collaborate with cross-functional teams and manage stakeholder relationships effectively.
• Ability to work in a fast-paced environment and adapt to changing priorities and technologies.

Qualifications

• A bachelor’s degree in information technology, computer science, or equivalent combination of education and work experience.
• 6 years of experience as a Senior ServiceNow Developer or Architect
• ServiceNow Certified Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified ITSM Implementer (CIS-ITSM)
• ITIL 4 Foundation - Certification

Financial Responsibility

• Not applicable

Direct Supervision

• Provides technical guidance and direction to ServiceNow team

Project/Team Leadership or Training

• Participates in projects as required.
• Provides coaching and direction to ServiceNow development team.
• Provides training and support of new members to the ServiceNow team.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Pay Scale: CAD $108,964 annually

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital,

cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard

to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.