Servicenow Itsm and Itom Consultant

Who You’ll Work With

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

Slalom is seeking a Technical Consultant with ITSM and ITOM experience. Our capability partners with our clients to deliver HRSD strategy and design, technology advisory, solution design, deployment, go-live, training and change support.

• *What You’ll Do**

This role is expected to act as an ITSM (Information Technology Service Management) and ITOM (IT Operations Management) delivery consultant for ServiceNow engagements by delivering solutions based on the requirements provided by the Slalom team and the Client. The solutions should be holistic in nature and include repeatable designs for productivity. In addition to technical skills, they should be comfortable interacting outside of the IT department with the business. They should have a high degree of business proficiency, professional maturity, and poise. Critical thinking and working in unfamiliar areas will be required. Examples would include the following types of activities:

• Design the technical blueprints for how ITSM and ITOM can help meet the client’s enterprise goals
• Review and deliver ITSM and ITOM technical solutions to ensure they meet customer requirements using the most efficient methods that leverage ServiceNow best practices and standards.
• Mentor teammates on ServiceNow platform best practices about ITSM and ITOM modeling, platform architecture, customizations, etc.

Travel expectations up to 30%; Regional travel opportunities

• *What You’ll Bring**
• You are a person who likes being part of modern, developing teams and have implemented ServiceNow technologies and delivering ServiceNow projects.
• You have experience delivering complex ServiceNow ITSM and ITOM implementations, with multiple stakeholders ̶ recommending and implementing solutions for exceptional outcomes.
• You have a passion for leveraging ServiceNow for improving how people live and work; for making things easier and better. You enjoy defining and implementing solutions that simplify, enhance, extend, and empower people to love what they do.
• Ability to communicate and build relationships with all levels of an organization from end users to senior executives, including both technical and non-technical audiences
• Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of an engagement
• *Experience/Education/Certifications**
• Bachelor’s degree in a technical related field or business management
• Experience in ITSM and ITOM
• 2+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace
• 3+ years of deep functional and technical knowledge of ServiceNow configuration and implementation, or similar technology
• Act as a Subject Matter Expert for both the Slalom team and the client
• Excellent communication, planning, problem solving, trouble shooting, and organizational skills.
• Demonstrated work experience in business and systems analysis, process and data modeling skills.
• Knowledge of Agile development methodologies.
• Exceptional communication skills, both written and verbal
• Proven team-building skills and ability to motivate others
• Team-player mindset and willingness to collaborate with all levels of our organization
• Willing to take responsibility and act independently when necessary
• *About Us**
• *Compensation and Benefits**

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

• *EEO and Accommodations**

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