ServiceNow Developer (Customer Service Management) :: Nashville, TN (REMOTE)

ServiceNow Developer (Customer Service Management) - Nashville, TN - REMOTE

Duration: 12 months

Seeking a skilled ServiceNow Developer with expertise in Customer Service Management (CSM) and/or Public Sector Digital Services (PSDS) to design and deliver solutions that enhance citizen services and support digital transformation in the public sector.

Key Responsibilities:

• Solution Design & Development: Customize ServiceNow CSM and PSDS applications, develop workflows, and build self-service portals.
• Implementation & Delivery: Collaborate with stakeholders to gather requirements and implement scalable solutions.
• Integration & Support: Integrate ServiceNow with external systems and provide ongoing support.
• Governance & Best Practices: Ensure compliance with security and data privacy regulations.

Skills & Qualifications:

• Hands-on experience with ServiceNow CSM and/or PSDS modules.
• Strong knowledge of ServiceNow architecture and integrations (REST, SOAP).
• Proficiency in JavaScript, Glide API, Flow Designer, and Integration Hub.
• Experience with Service Portal development and UI/UX customization.
• 3 years of ServiceNow development experience.
• Proficient in Esri JavaScript API, JavaScript, and communication skills.
• Experience in Process Flow Analysis.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• Experience in Agile/Scrum environments.
• Knowledge of public sector service delivery models.