ServiceNow Developer

HNM Systems is the leading tech-enabled professional services provider, shaping the workforce across the telecom, energy, and technology sectors. We connect top specialized talent with direct hire, contract-to-hire, and consulting opportunities that drive fiber expansion, digital infrastructure, wireless networks, and smart grid energy solutions. Our innovative approach delivers high-impact workforce development and consulting outcomes, with a 94% success rate in talent placement and project execution.

Relentlessly people-driven, HNM Systems sets the industry standard through an unwavering commitment to exceptional employee experience—establishing a trusted “home base” for our consultants and long-term value for our clients.

The ServiceNow Field Services Management Developer is responsible for designing, configuring, and maintaining our client's Fiber’s ServiceNow platform with a focus on Workforce Management, Field Services, and operational workflows. This role builds and enhances Workspaces for field managers and operational teams, ensuring seamless end to end work order execution. The FSM Developer also develops Platform Analytics dashboards and visualizations to support data driven decision making. This position requires deep, hands on expertise across the ServiceNow platform, including administration, configuration, and development within a multi scope environment.

Responsibilities:

• Configure and enhance ServiceNow Field Services Management and Workforce Management applications, including Work Orders, Work Order Tasks, Dispatching, and Field Service workflows.

• Build, customize, and optimize FSM Workspaces, including UI Builder components, data sources, menus, and dashboards.

• Develop Platform Analytics workspaces, KPIs, indicators, and dashboards to support operational visibility, reporting, forecasting, and executive analytics.

• Administer and enhance the overall ServiceNow platform, including dictionaries, UI policies, client server scripts, ACLs, scheduled jobs, notifications, and integrations.

• Collaborate with field service operations, engineering, and IT stakeholders to gather requirements and translate them into scalable technical solutions.

• Design and automate workflows and business logic supporting work order lifecycle management and field technician operations.

• Ensure all configurations follow ServiceNow best practices and align with Intrepid Fiber’s platform governance standards.

• Troubleshoot incidents, perform root cause analysis, and resolve ServiceNow platform issues related to FSM and Workforce Management modules.

• Participate in upgrades, testing cycles, and quality assurance processes to ensure stable and reliable platform performance.

• Provide technical leadership and mentorship to operations staff and vendor contractors managing work within ServiceNow platform.

• Coordinate with operations staff and external vendors for specialized development or implementation work.

• Serve as a subject matter expert for field service operations stakeholders during design sessions, sprint planning, and project delivery.

Required Skills:

• Advanced hands on experience configuring and administering the ServiceNow platform, including multiple application scopes and cross scope development practices.

• Strong understanding of Field Service Management, Work Management, Dispatching, and work order lifecycle processes.

• Proficiency in building Workspaces using UI Builder, Workspace Components, and Now Experience Framework.

• Ability to design Platform Analytics dashboards, KPIs, indicators, and data models for operational reporting.

• Strong skills in business rules, Script Includes, Flow Designer, Notification design, and platform security ACLs.

• Experience integrating ServiceNow with external systems (REST SOAP APIs, Integration Hub spokes, etc.).

• Excellent analytical and problem solving skills with the ability to transform operational needs into technical specifications.

• Strong communication skills, with the ability to collaborate across business and technical teams.

• Ability to work independently, manage priorities, and deliver high quality solutions in a fast paced environment.

• Commitment to maintaining platform integrity, scalability, and alignment with industry and ServiceNow best practices.

Compensation & Benefits:

• $65-80/hr
• Benefits: Medical, Dental, Vision Coverage, Supplemental Insurance through Aflac, & 401K plan.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. This job description is subject to revision, and it may be updated to reflect changes in the role or organization. HNM Systems utilizes legally permissible drug and background checks as part of our screening process. Essential requirements of the position include eligibility to work for any U.S. employer without sponsorship now or in the future.

It is the policy of HNM Systems, Inc., to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information and/or marital status. HNM Systems, Inc is compliant with the Fair Chance Ordinance as applicable and will consider all qualified applications for employment.