Senior ServiceNow Solutions Architect

Senior ServiceNow Solutions Architect

Job Summary:

• Lead the design, implementation, and governed adoption of the Common Service Data Model (CSDM) across the enterprise.
• Architect scalable service-centric models, align platform teams to out-of-box standards, and enable cross-module value realization (CMDB, ITSM, ITOM, SPM/APM, SACM).

Key Responsibilities:

• CSDM & CMDB Architecture: Define and maintain the enterprise CSDM blueprint, prescriptive guidance for service modeling, and enforce configuration over customization.
• Service Modeling & Mapping: Drive Service Mapping strategy to align Application Services and Technical CIs to CSDM.
• Portfolio & Product Alignment (SPM/APM): Integrate SPM & APM data design with CSDM for portfolio analytics.
• Data Governance & Quality: Define data ownership, stewardship, and governance processes; embed quality gates.
• Integration & Compliance: Architect platform integrations for CMDB/CSDM data exchange and ensure compliance.
• Technical Leadership & Enablement: Act as Design Authority, produce architecture artifacts, and mentor teams.