LEAD PRODUCT OWNER – ServiceNow

Overview We are seeking an experienced and strategic LEAD PRODUCT OWNER – ServiceNow to join our dynamic team. This role is pivotal in driving the development, enhancement, and management of ServiceNow platforms and related IT solutions. The ideal candidate will possess a strong background in product management, software development lifecycle (SDLC), and IT infrastructure, with a focus on delivering innovative solutions that align with business goals. This position offers an exciting opportunity to lead cross-functional teams, influence product strategy, and ensure the successful delivery of enterprise-grade ServiceNow implementations.

Duties

• Lead the end-to-end lifecycle of ServiceNow products, including requirements gathering, prioritization, and roadmap development.
• Collaborate with stakeholders to define business needs and translate them into technical specifications and user stories.
• Manage product backlog using Agile methodologies, including Scrum and SAFe frameworks, ensuring timely delivery of features.
• Coordinate with development teams utilizing project management tools such as Jira, TFS, and VersionOne to track progress and manage sprints.
• Oversee the design and wireframing of user interfaces using tools like Balsamiq to enhance user experience.
• Facilitate user acceptance testing (UAT), develop test cases, and ensure quality standards are met before deployment.
• Engage with IT infrastructure teams to align platform capabilities with enterprise IT governance policies.
• Analyze analytics data from platforms like Looker to inform product improvements and strategic decisions.
• Lead efforts in API integrations, SaaS solutions, IoT devices, and mobile applications to expand platform functionalities.
• Communicate effectively across technical teams, executive leadership, and external partners to ensure alignment on project goals.

Requirements

• Proven experience as a Product Owner or similar role within software development environments utilizing Agile, SAFe, Waterfall methodologies.
• Strong understanding of SDLC processes, requirements gathering, wireframing, and test case creation.
• Hands-on experience with ServiceNow platform management and development.
• Proficiency in programming languages such as Java, SQL, HTML; familiarity with APIs and Git version control systems.
• Knowledge of cloud services like AWS and SaaS architectures; experience with Internet of Things (IoT) is a plus.
• Familiarity with project management tools including Jira, TFS, VersionOne; proficiency in Microsoft Office applications such as PowerPoint and Excel.
• Excellent analysis skills combined with leadership qualities to guide cross-functional teams effectively.
• Strong communication skills for stakeholder engagement and documentation purposes.
• Experience working within IT governance frameworks and managing enterprise IT infrastructure projects is highly desirable. This role is ideal for a proactive leader passionate about leveraging technology to solve complex business challenges through innovative product solutions in a fast-paced environment.
• Qualifications
• Bachelor’s degree (or +4 yrs experience in lieu).

Skills

• Expert-level Agile knowledge
• Strong product KPI, metric-driven decision-making
• Excellent communication & prioritization
• Leadership across teams and complex programs

Certifications

• Scrum Product Owner (Required upon hire)
• ServiceNow certifications (Highly preferred
• 8+ years business/solutions analysis OR
• 6+ years Product Owner experience with strong Agile/SAFe knowledge.
• Experience leading large-scale ServiceNow transformations (CSM, ITSM, CRM).
• Healthcare experience preferred.

Pay: $50.00 - $60.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person