ServiceNow Enterprise Architect

Job Title: ServiceNow Enterprise Architect

About the Role:

This is a Director-level position with no direct reports. The successful candidate will design solutions for the ServiceNow platform and be responsible for the overall architectural design of a large-scale enterprise application using best practices.

• Provide and socialize domain, architecture, and technical projects for the business
• Develop strategic recommendations on technical best practices and industry trends
• Analyze and estimate the time required to design, develop, and implement technical solutions
• Participate in business requirements meetings and provide a framework and inputs for developers to operate within
• Prepare flows and workflows for overall solutions
• Collaborate with business stakeholders and members of the platform team
• Know end-to-end ServiceNow modules and solutions
• Interface with business subject matter experts where required
• Develop system documentation, including design documents, process flows, and secure development standards
• Define the architecture of ServiceNow implementations and oversee their successful deployment
• Host Design Authority meetings to review technical solutions for approval
• Propose integration methodologies with other systems as required
• Develop Visio diagrams and high/low-level designs
• Manage upgrade cycles
• Evaluate and implement new release functionalities to add business value
• Review instance performance and propose improvements to the end-user experience
• Manage all security and audit-related activities compliant with a SOC 2 & SOX environment