ServiceNow CSM Leader

ServiceNow CSM Leader

We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape.

• Capability Leadership, Growth and Strategy:
• • Define and execute the strategic vision for the ServiceNow capability globally.
• • Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• • Build and evolve offerings with a strong emphasis on CSM (Customer Service Management).

As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice. You will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world-class solutions to our clients.

We are looking for someone with a minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management.

Key qualifications include deep domain expertise in ServiceNow, experience managing a consulting practice to successful business metrics, and leadership skills with the ability to inspire and lead a team. Additionally, active ServiceNow certifications (e.g., CIS, CSA, etc.) are required.

The salary range for this position is as follows: East Bay, San Francisco, Silicon Valley: Senior Principal $167,000-$258,000, Director $192,000-$307,000. All other locations: Senior Principal $140,000-$217,000, Director $161,000-$258,000.