ServiceNow Solution Architect Hybrid

We are seeking a ServiceNow Solution Architect to lead the end-to-end delivery of enterprise-scale ServiceNow projects. This role requires a strategic leader with hands-on experience overseeing the implementation and optimization of ITSM, SPM, and ITOM modules, ensuring alignment with organizational goals, governance frameworks, and platform best practices.

As a key member of the technology organization, you will manage cross-functional teams, drive technical excellence, and support the continuous improvement of ServiceNow capabilities across the enterprise.

Key Responsibilities

• Lead end-to-end delivery of ServiceNow projects from design through deployment, ensuring alignment with business objectives.
• Oversee the implementation, configuration, and optimization of ITSM, SPM, and ITOM modules, including workflows, integrations, and reporting.
• Manage cross-functional project teams consisting of developers, architects, analysts, and key business stakeholders.
• Develop and maintain project plans, timelines, budgets, and risk mitigation strategies to ensure successful outcomes.
• Facilitate requirements gathering, stakeholder engagement, and change management initiatives.
• Ensure adherence to ITIL, Agile, and CSDM frameworks and governance standards.
• Track and report project performance using ServiceNow dashboards and defined KPIs.
• Coordinate testing, training, and go-live activities to ensure user adoption and operational sustainability.
• Partner with enterprise architects to define the long-term ServiceNow roadmap, including upgrades, integrations, and new capability rollouts.

Must Have

• Proven experience leading end-to-end delivery of complex ServiceNow projects.
• Demonstrated expertise in overseeing the implementation and optimization of ITSM, SPM, and ITOM modules.
• Strong understanding of workflows, integrations, and reporting within the ServiceNow ecosystem.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to align technical solutions with strategic business objectives.

Preferred Skills & Frameworks

ITIL | Agile | CSDM | ServiceNow ITSM | SPM | ITOM Project Planning | Governance | Workflow Automation | Systems Integration Reporting & Dashboards | Process Optimization | Stakeholder Engagement