Senior ServiceNow Developer:

Senior ServiceNow Developer

This role involves troubleshooting, implementing enhancements, and optimizing core ITSM modules, Workspaces, and the App Engine. About the Role

• Support & Bug Fixing: Address platform issues, troubleshoot bugs, and ensure system stability across ITSM modules, Workspaces, and App Engine.
• Enhancement Backlog Management: Work on a structured backlog of over 100 enhancement requests, implementing scalable and maintainable solutions.
• Workspace Implementation: Optimize and expand ServiceNow Workspaces, ensuring all functionality is efficiently available via this interface.
• CMDB, HAM, and SAM Optimization: Maintain and enhance Configuration Management Database (CMDB) and Asset Management capabilities for improved visibility and compliance.
• Dashboard & Reporting Development: Create and refine ServiceNow dashboards to provide actionable insights for business stakeholders.
• Collaboration & Best Practices: Work closely with cross-functional teams to align ServiceNow solutions with business needs, ensuring adherence to industry best practices. Requirements:
• 5+ years of experience as a ServiceNow Developer, with hands-on expertise in ITSM, App Engine, and Workspaces.
• Strong knowledge of CMDB, HAM, and SAM within the ServiceNow platform.
• Proven experience in troubleshooting and bug fixing within a large-scale ServiceNow implementation.
• Proficiency in scripting (JavaScript, Glide API, Flow Designer, IntegrationHub) to develop custom solutions.
• Experience with dashboards and reporting tools in ServiceNow.
• Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced support environment.