ServiceNow ITOM Consultant

ServiceNow ITOM Consultant

Sr. ServiceNow ITOM Consultant

Austin (onsite 4 days a week)

Job Description:

In-depth knowledge of ServiceNow's ITOM modules, including Event Management.

Analyze and resolve integration issues, troubleshoot operational problems, and optimize the performance and security of ITOM functionalities.

Configure event management rules and remediation workflows as well as correlate alerts from various monitoring tools.

Oversee ServiceNow ITOM solution (event management) to reduce operational noise and outages and increasing service availability.

Resolve integration issues, ensuring high availability, performance, and security of the integration across the ITSM/ITOM platform.

Some working knowledge/experience in Incident Management.