servicenow cmdb developer

Join Information Technology Services, a technology services organization dedicated to supporting the daily, emergent, and long-term needs of the Department of Social Services (DSS). As a ServiceNow CMDB Developer, you will work closely with application owners, infrastructure, and database teams to troubleshoot application mapping failures.

• Work with application owners to create and validate service maps for all ITS applications, ensuring the monitoring of applications with attention to specific nodes and their connections to servers, switches, databases, and applications.
• Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
• Collaborate with infrastructure architects to understand IT technology strategy and guide requirements gathering, which assists in figuring out application dependencies in the context of the network infrastructure.

The ideal candidate will have a baccalaureate degree in computer science, engineering, or a related field, and 4-8 years of satisfactory full-time experience related to information technology service management, process management, operations. Education and/or experience equivalent to