ServiceNow Solution Architect (HRSD & EC Pro)

Description:

As a Solution Architect;

• Work on product implementation in ServiceNow Employee and HR product suite primarily

• Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends

• Lead discovery effort to design an approach and roadmap for transforming employee experience and HR Operations using ServiceNow Employee and HR product suite

• Lead assessment of current ServiceNow Employee and HR product implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.

• Lead discovery effort to design an approach and roadmap for transforming sourcing and procurement process using ServiceNow Finance & Supply Chain product suite

• Lead assessment of current ServiceNow sourcing and procurement process & tools implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.

• Lead workshops to understand customer's business imperatives, technology landscape and transformation priorities and recommend right fit solution, architecture and best practices

• Map customer's business problems to ServiceNow solutions

• Design, Create, configure, and customize ServiceNow applications (HRSD and other ServiceNow modules) for new and existing implementations

• Develop solutions on ServiceNow platform using an "Architecture first" principle

• Create and configure script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, ACLs

• Set-up interfaces between ServiceNow and other platforms in line with integration opportunities

• Perform system and integration testing

• Work with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles

• Recommend Administration settings and best practices

• Create documentation of the developments, unit test cases and implementation plans.

• Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution. Must Have:

• 7-13 years of experience in ServiceNow technology

• Extensive experience with ServiceNow platform, specifically with EC Pro and Now Mobile

• Strong background in solution architecture and technical design, with a focus on user experience, Employee Center Pro, Now Mobile, Knowledge Management, integration technology

• Strong understanding of HR processes and the ability to translate these into technical solutions

• Strong understanding of Employee service portals and self-service technologies

• Proven experience in at least one design, architect and implementation Employee Center Pro on ServiceNow

• Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs

• Experience in architecting, solutioning, implementation and configuration off Employee Center Pro and No Mobile

• Ability to map customer's business problems to ServiceNow solutions

• Ability to lead workshops to understand customer's business imperatives, technology landscape and transformation priorities and recommend right fit solution, architecture and best practices.

• Possess advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.

• Experience in working with ServiceNow Knowledge Management and well versed with its taxonomy Good to have:

• Good experience on ServiceNow modules ITSM, ITOM, ITAM, Admin

• Prior experience of working on any one of the HCM platforms ex: Oracle HCM, Oracle Peoplesoft, Workday, SAP success factor, etc.

• ServiceNow Certified Implementation Specialist - HRSD

• Experience in Service Catalog rationalization catalog Items with workflows, business rules, UI Pages, UI actions,

• Good to have experience in ServiceNow UI Development: ServiceNow Service Portal/Employee Center Components like Branding, SP pages, UI pages, Widgets, along with UI technologies Angular JS (1.X) , Angular Provider, Angular Templates, Bootstrap 3 framework, CSS, HTML

• Good experience and familiarity in BFSI domain

• Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence

• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams

• Experience working in Agile environment using SCRUM methodology.

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