[Remote] AMS Strategic Customer Engagements ( Elevate) Director

Note: The job is a remote job and is open to candidates in USA. ServiceNow is a global market leader in innovative AI-enhanced technology. The Director of AMS Strategic Customer Engagements will drive long-term revenue growth through strategic transactions in the Americas, acting as an expert in deal strategy and negotiations for complex deals.

Responsibilities

• Drive large and complex strategic deals: validate and engage on opportunities where we intend to build > $10M+ NNACV opportunities, tracking deal progression, and escalating risks/needs to senior leaders as needed
• Champion all collaborative, integrated GTM activities for our Strategic Accounts, including account planning sessions, strategic pursuits, WIN Forums, review cadences or other GTM activities
• Drive big deal thinking and best practice sharing across the strategic engagements team (deal structures, operational opportunities, references and content on attractive themes like Digital Transformation or Artificial Intelligence)
• In partnership with the Account Executive, serve as a primary point of contact for the Customer from deal qualification through close
• Be the voice of the field sales to corporate to continually improve and ensure successful outcomes for our most strategic customers
• Represent ServiceNow in senior customer facing roles as sponsor, strategist and negotiator

Skills

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 9 + years of experience in the software industry
• 5 + years of consultative direct sales experience into Enterprise accounts, preferably selling SaaS and with progressive client-facing responsibilities
• Experience in Large Deal or Corporate Strategy/Business Development experience, supporting complex transactions such as M&A, IP Acquisition, Revenue Share Models, etc. a plus
• Conversant in all emerging trends in IT and Business
• Demonstrated coaching and mentoring experience
• Team player of unquestionable integrity, credibility, and character
• Experience within a large organization; ability to quickly establish trust-based relationships internally to get support for customer sales objectives
• Strong leadership, problem solving, and decision-making abilities
• Ability to interface and negotiate with senior client executives
• Excellent presentation and communication skills
• Organizational and analytical skills
• International work experience
• Continuous improvement and growth mindset

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs

Company Overview

• ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions. It was founded in 2004, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.servicenow.com.

Company H1B Sponsorship

• ServiceNow has a track record of offering H1B sponsorships, with 794 in 2025, 876 in 2024, 807 in 2023, 840 in 2022, 447 in 2021, 439 in 2020. Please note that this does not guarantee sponsorship for this specific role.