Principal Strategist, Inspire Value

Transform how we work What you get to do in this role:

• Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies.
• Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges.
• Document and present insights and recommended solutions to meet customer goals.
• Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps, and document the full business case to justify action.
• Communicate and advise in 1:1 and 1:many environments.

Sales and Customer Success Advisory

• Work with sales and customer success to help determine account plans and sales strategy for accounts in the region.
• Provide expertise to help assess and prioritize accounts and strategies.
• Provide full lifecycle business outcome and value realization advice.

Thought leadership

• Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.).
• Improve current methods and frameworks.
• Work with and enable the ServiceNow teams on a business consulting approach to sales.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Executive/leadership experience working on digital transformation projects or enterprise software deployments preferred.
• Experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred.
• Deep customer connects in regions.
• High-level executive presence with a humble demeanor.