ServiceNow Trainer

• US$110,000 to US$120,000 USD
• Consultant Role
• Skills: ServiceNow
• Level: Mid-level

ServiceNow Trainer

a0MP9000009ac4p.1_1765487188

Job Title: Trainer - Service Management Training (SMT) - US

Direct Hire

Remote, Hybrid, On Site: Home-based / Hybrid (US-based) - 3 days on site

Location Requirements & Travel:US-based; virtual delivery with occasional in-person training travel as needed.

Rate/Salary: TBD Competitive salary + performance-based bonuses

• Group pension w/ employer contribution
• Comprehensive health insurance
• Death-in-service cover
• Professional development & training
• Work on cutting-edge AI & ServiceNow initiatives

Education/Seniority Required: 3+ years in training or instructional design (preferably ITSM or ServiceNow).

Certifications (Preferred or Required):

• ServiceNow CSA - desirable
• ITIL Foundation+ - desirable
• Instructional Design/Education degree - desirable
• Experience with CSDM, ITSM, ITOM - highly advantageous

Platform/Project

• Team Size & Titles: Works with ServiceNow SMEs, architects, delivery teams, client stakeholders
• Licensing Purchased vs. Implemented: Not specified
• Customization vs. OOTB: Not specified (training focused on best practices & frameworks)
• What ServiceNow Version: Not specified
• Third Party Tools Integrated: PowerPoint, e-learning tools (not fully specified)
• Project Scope:
• Design, develop, update ServiceNow/Service Management training
• Deliver virtual & in-person training
• Stakeholder analysis & engagement
• Support OCM strategies, communications, readiness assessments
• Ensure content accuracy with SMEs and feedback-driven improvements

Top 3 Company Selling Points / Culture Details

1 Work with a global ServiceNow Elite Partner on high-impact AI & ServiceNow programs 2 Strong emphasis on professional development and certifications 3 Collaborative, supportive team environment working with SMEs and architects

Candidate Prescreening Questions:

1 Do you have 3+ years in Service Management or ServiceNow-related training? 2 Have you delivered training on CSDM, ITSM, or ITOM? 3 Can you create training content (slides, exercises, assessments) from scratch? 4 Do you have experience with stakeholder analysis or stakeholder management? 5 Are you able to work US hours and travel when needed for in-person sessions? 6 Do you hold any ServiceNow or ITIL certifications?

Other Notes:

• Strong communication, facilitation, and content creation required
• Must simplify complex concepts for diverse audiences
• OCM experience (communications, readiness, impact assessments) is a major plus
• Hybrid delivery (virtual + in-person) preferred.