ServiceNow Technical Lead

Job Family

IT Architecture/Cloud

Travel Required

Up to 25%

Clearance Required

Ability to Obtain Secret

What You Will Do

As a ServiceNow Technical Lead / Architect, you’ll lead the overall design and development of multiple ServiceNow applications across several projects. You’ll provide technical guidance and serve as an escalation point for the ServiceNow development team members. You’ll support customers and end-users to define their requirements based on the latest ServiceNow architecture to ensure the success of the project. Your design will set the standard for future development, so you’ll craft an architecture that smoothly works with existing infrastructure without compromising security.

• Develop, configure, and enhance ServiceNow applications, ensuring alignment with business objectives and best practices.
• Stay current with ServiceNow products, features, and industry trends to drive innovation.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Perform unit, system, and integration testing.
• Debug and fix technical problems.
• Support the development of detailed technical documentation.
• Provide demonstrations of developed applications to product owners and end users.
• Participate in platform upgrade activities, including regression testing and reconfiguration.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.

What You Will Need

• U.S. Citizen is Required
• A Bachelor's Degree is required
• A minimum of NINE (9) years of experience may be used in lieu of a degree
• A Minimum of FIVE (5 ) years of experience with ServiceNow development, including process automation (orchestration), client scripts, UI actions, scheduled jobs, business rules, data imports, custom apps, and web services integration (SOAP, REST)
• Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse.
• Strong domain expertise in at least two ServiceNow platform applications: HR Service Management, IT Operations Management (ITOM), Strategic Portfolio Management (SPM), Enterprise Asset Management, Customer Service Management (CSM), CSM - Financial Service Operations (FSO), Integrations, and Automation Engine.
• Implementation experience and expertise in ServiceNow Configuration Management Database (CMDB), Common Services Data Model (CSDM), App Engine, GenAI, and Agentic AI.
• Designing and implementing IT and non-IT related process workflows, procedures, and technical standards. Experienced in the System Development Life Cycle (SDLC) processes, including client requirement analysis and system design
• Experience implementing systems using the Agile/Scrum methodology
• Certified Systems Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS) certifications in two application areas (Including CSM, SPM, HRSD, ITOM) required

What Would Be Nice To Have

• -Agile SAFe, or Certified Scrum Master (CSM), or ITIL v4 certifications are preferred
• Bachelor’s degree in engineering/Science
• Experience with Web development, including X-HTML, CSS3, SQL, XML, jQuery or Angular, and one or more of the following back-end technologies: JavaScript, PHP, .NET, Java, or ColdFusion integrations in ServiceNow
• Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.