ServiceNow Technical Architect

ServiceNow Technical Architect

We are seeking an experienced and highly certified ServiceNow Certified Technical Architect (CTA) to lead architecture, governance, and solution delivery for high-impact federal client engagements.

• Serve as the technical authority for ServiceNow architecture, governance, and implementation across enterprise programs.
• Lead solution design sessions, ensuring alignment with business outcomes, value realization, and platform best practices.
• Provide thought leadership around ServiceNow capabilities, product roadmap, and innovation adoption.
• Guide development teams on technical standards, coding practices, and platform optimization.
• Collaborate with client stakeholders, including technical and business leaders, to define use cases, develop value propositions, and deliver outcome-based solutions.
• Oversee platform integrations, data architecture, and instance strategy.
• Support pre-sales activities and contribute to solution proposals and technical presentations.

Candidates must be CTA-certified or eligible for the CTA program. This requires all of the below:

• CSA (Certified System Administrator)
• CAD (Certified Application Developer)
• Two CIS Certifications

Key skills and experience include:

• Proven experience designing and implementing enterprise-grade ServiceNow solutions.
• Strong background in architecture, governance, and platform strategy.
• Demonstrated ability to communicate complex technical concepts through storytelling-clearly articulating use cases, value drivers, and strategic outcomes.
• Experience working on government or large enterprise engagements.
• Expertise in ServiceNow modules such as ITSM, SPM, CSM, ITOM, HRSD, etc.
• Ability to lead and influence without direct authority in a client-facing environment.