ServiceNow SAM

Software Asset Management in ServiceNow

• Normalization & Reconciliation: Normalize software entries in the ServiceNow Software Asset Workspace, review and clean up normalization suggestions to ensure data integrity.
• Process Improvement & Documentation: Identify gaps, recommend enhancements to workflows, document SOPs and best practices for software asset management.
• Training & Knowledge Transfer: Develop and deliver training sessions on software normalization and reconciliation processes, mentor team members to build proficiency.
• Collaboration & Support: Work with IT operations, procurement, and compliance teams to align on asset management goals, provide ongoing support for software asset queries.