Sr. ServiceNow Architect

Job Summary

We're seeking a Senior ServiceNow Architect to join our dynamic IT team. The ideal candidate will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules.

Responsibilities

• Design and architect scalable, maintainable, and high-performing ServiceNow solutions across modules like ITSM, ITOM, CMDB, SecOps, and custom applications.
• Lead ServiceNow roadmap development and help define governance for platform usage.
• Partner with business stakeholders to gather requirements, define solution architecture, and ensure alignment with enterprise strategies.
• Create and maintain architectural diagrams, data models, and integration blueprints.
• Provide technical leadership and mentoring to developers and admins on best practices.
• Evaluate new features, plugins, and integrations and make recommendations for adoption.
• Ensure platform security, compliance, performance, and scalability through proper design.
• Oversee complex integrations with third-party systems using APIs, MID servers, and IntegrationHub.
• Lead design review sessions and ensure development aligns with architectural standards.
• Manage upgrades and ensure backward compatibility of customizations and integrations.
• Collaborate with ServiceNow product managers, business analysts, and enterprise architects.
• Face off with Account Teams on technical matters related to ServiceNow.