ServiceNow CSM Leader

Join our team as a ServiceNow CSM Leader and drive growth, excellence, and innovation within our ServiceNow practice. As a leader for our ServiceNow capability, you will play a pivotal role in defining and executing the strategic vision globally, collaborating with senior leaders to align investments, talent, and go-to-market priorities, building and evolving offerings with a strong emphasis on CSM (Customer Service Management), and managing a team of ServiceNow consultants, architects, and developers.

Key responsibilities include:

• Capability Leadership, Growth and Strategy
• Client Engagement & Delivery
• Business Development
• Team Leadership
• Solution Innovation & Quality Assurance
• Operational Leadership

To succeed in this role, you will require a minimum of 8 years of consulting experience, deep domain expertise in ServiceNow, and experience managing a consulting practice to successful business metrics. You will also need strong leadership skills, the ability to inspire and lead a team, strategic thinking, and a demonstrated commitment to continuous learning and professional growth.