ServiceNow CSM Leader

ServiceNow CSM Leader Role

We seek a dynamic consulting leader to lead our growing global ServiceNow capability. As the leader, you will drive growth, excellence, and innovation within our ServiceNow practice.

Key Responsibilities

• Capability Leadership: Define and execute the strategic vision for the ServiceNow capability globally.
• Client Engagement & Delivery: Act as a trusted advisor to clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Team Leadership: Manage a team of ServiceNow consultants, architects, and developers, inspiring, mentoring, and guiding them to achieve high performance.

Requirements

• A minimum of 8 years of consulting experience with a focus on building capabilities, client engagement, client delivery, business development, account management, and partner alliance management.
• Deep domain expertise in ServiceNow with a proven track record of leading CSM-focused implementation projects.
• Active ServiceNow certifications required.