ServiceNow System Administrator

ServiceNow System Administrator Role

The ideal candidate will have strong technical skills, experience with ServiceNow, and a solid understanding of IT service management (ITSM) principles.

• Key Responsibilities:
• Perform day-to-day administration of the ServiceNow platform, including user and group management, ACLs, business rules, UI policies, UI actions, and client scripts.
• Configure and maintain ServiceNow applications, including Incident, Problem, Change, Service Catalog, Knowledge, and CMDB.
• Develop and implement enhancements, updates, and upgrades to the ServiceNow platform.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and reliability.
• Create and maintain system documentation, including technical specifications, user guides, and operational procedures.
• Work with business stakeholders to gather requirements and implement solutions that meet their needs.
• Provide technical support and troubleshooting for ServiceNow-related issues.
• Ensure data integrity and security within the ServiceNow platform.
• Collaborate with other IT teams to integrate ServiceNow with other systems and tools.
• Stay up to date with the latest features and best practices for ServiceNow.