Senior ServiceNow ITOM and ITAM Technical Consultant

Senior ServiceNow ITOM and ITAM Technical Consultant

• Refine stories
• Collaborate with business consultants to align technical work with process goals
• Provide technical oversight and guidance to the implementation team
• Ensure adherence to ServiceNow platform standards and customer security policies
• Participate in Agile ceremonies and support sprint deliverables
• Provide advisory support
• Troubleshoot issues and support UAT and go-live activities
• Deliver documentation and support knowledge transfer
• Partner with the team to resolve UAT findings
• Strong software development and debug/troubleshooting skills, Advanced ability to research, analyze and recommend improvements to the organization's use of the system
• Build and deploy UI policies, UI actions, script includes, scheduled jobs, import sets and transform maps
• Maintain existing and develop additions to the service catalog and related workflows
• Implement software solutions using ServiceNow tools and best practices
• Assist in building workflows and writing automated scripts
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
• Monitor health, usage, and overall compliance of ServiceNow and its integrated applications.
• Load, manipulate and maintain data between ServiceNow and other systems.