ServiceNow Technical Lead

Description:

Tata Consultancy Services (TCS), one of the world's largest IT Services and Consulting firms, is seeking a ServiceNow Technical Lead. This position will be focused on successful delivery of ServiceNow needs for its esteemed client in a consulting environment. We are looking for an individual who has a proven track record of being outstanding and someone who loves to transform the way our clients work through the power of ServiceNow.

Responsibilities include:

• Responsible for all aspects of the health, performance, operations, and security of the platform

• Participate in the development of business requirements ensuring a thorough understanding of business needs and processes

• Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects

• Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations

• Continuously monitor application performance and vendor recommended patches & upgrades

• Assist with product roadmap & business capabilities that align with the application

• Standard ITSM development/support including incident, problem, change, requests (service catalog) and knowledge management

• Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects

• Support & maintain applications by proactively resolving issues and enhance application stability

• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

• Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice

• Experienced in leading ServiceNow implementation for global clients and implemented ITOM and ITSM modules such as IM, PM, CM, RM & Catalog along with integrations and CMDB, Hardware, Software Asset Management, Discovery, Service Mapping and Event Management

• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.

• Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, ITOM and Asset Management

• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features

• Participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production

• Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)

• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell

• Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules

• Day to day reporting Qualifications:

• ServiceNow CSA or CAD Certification

• Bachelor's degree in computer science, management information systems, or related field, preferred

• Minimum ten years leading technical teams with increasingly complex projects in a cloud Software as a Service (SaaS) environment and cloud ecosystem

• ServiceNow Certified Implementation Specialist certification

• 7+ years of experience working with ServiceNow

• ITIL V3 Foundation Certified

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