ServiceNow CSM Business Analyst

Job Description

• The ServiceNow CSM Business Analyst will lead process-based business workshops to flush out desired business capabilities within the ServiceNow Technology Stack.
• Collaborate with business stakeholders to understand and document ServiceNow CSM implementation and enhancements requirements.
• Design, configure, and customize ServiceNow CSM modules to meet business needs, leveraging best practices and industry standards.

The ideal candidate has 5 years of experience in ServiceNow as a CSM Business Systems Analyst and holds certifications like ServiceNow CSA and Service Now CAD. Strong analytical and problem-solving skills are required to translate complex business requirements into practical ServiceNow solutions. Excellent communication and interpersonal skills enable effective collaboration with stakeholders at all levels of the organization.