ServiceNow Deployment- Experienced Associate

PwC is a leading professional services firm that focuses on designing and implementing robust IT systems. The role of ServiceNow Deployment- Experienced Associate involves managing and optimizing cloud infrastructure and services, ensuring high availability for clients while monitoring and troubleshooting cloud-based systems.

Responsibilities

• Apply a learning mindset and take ownership for your own development
• Appreciate diverse perspectives, needs, and feelings of others
• Adopt habits to sustain high performance and develop your potential
• Actively listen, ask questions to check understanding, and clearly express ideas
• Seek, reflect, act on, and give feedback
• Gather information from a range of sources to analyse facts and discern patterns
• Commit to understanding how the business works and building commercial awareness
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements

Skills

• ITIL 4
• COBIT
• ISO 27001
• ServiceNow Certification(s)
• BMC Helix Certification(s)
• Flexera Certification(s)
• Jira Service Management (JSM)
• Certification(s) from a leading cloud service provider (AWS, Azure, GCP)
• FinOps Certified Practitioner
• ServiceNow or similar tool's IT Service Management modules and how they are implemented across different operating models (ITIL)
• DevSecOps transformations
• Cloud platforms (AWS, Azure, Google Cloud Platform) and their key technologies, including: Observability, AIOps, APM
• Industry leading discovery technologies (SCCM, Tanium, Armis, Intune) and how they integrate with ServiceNow
• Developing and re-engineering IT processes, capabilities, and controls in a proven and efficient way
• Implement and mature governance frameworks, including operating models for skills and people to support operations on premise and in the cloud as well as reporting capabilities
• IT Financial Management- cost asset management and optimization
• Bringing together the right perspectives, identify roadblocks, and integrate feedback from clients and team members
• Managing delivery from project scoping to conclusion, while consistently keeping the client's goals in mind
• Having a passion for developing and growing team members
• Communicating complex information simply
• Finding yourself in the role of advisor and peer to others
• Approaching new projects with an open mind
• Believing empathy for coworkers and customers is key to your success
• Valuing learning from mistakes and ask for help when needed
• Persevering through challenges
• Believing in the value created by diverse teams and can adapt to a variety of working styles
• Developing thought leadership materials to further your knowledge and create new relationships
• ServiceNow/BMC Helix/Jira Service Management (implementations, transformations, etc.)
• IT Service Management, ITIL 4, COBIT
• IT Asset Management / IT Cloud Financial Management
• Cloud Platforms (Amazon Web Services (AWS), Azure, GCP)
• DevSecOps Transformation
• Cloud Discovery, including tagging integration and federated configuration
• Cloud Application Performance Monitoring (APM)
• Cloud auto-scaling, ELB
• Cloud AI Ops / AI Monitoring
• Cloud Discovery

Benefits

• Medical
• Dental
• Vision
• 401k
• Holiday pay
• Vacation
• Personal and family sick leave
• And more

Company Overview

• At PwC, we help clients drive their companies to the leading edge. It was founded in 1998, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is http://pwc.com.