ServiceNow Technical Architect

Description:

Responsibilities:

• Provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support and Development including enhancement requests

• Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.

• Guide the team in having the right level of details in the design artifacts.

• Review the design and code to ensure it aligns to customer expectation and follows industry standards

• Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.

• Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues

• Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow

• Follow up on outstanding development needs and provides timely status reports to the project manager

• Advise on options, risk and impacts on business/ITIL processes

• Communicate technical problems and solutions to both technical and non-technical audiences Skills Overview:

• ServiceNow platform implementation, development, support, enhancement

• ServiceNow Discovery Configuration, Run Book Automation preferred

• Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS

• Strong customer service and excellent verbal/written communication

• Excellent attention to details, ability to multitask, and effective time management skills

• Understand full ITSM application lifecycle

• ITIL certified desired

• ServiceNow Sourcing and procurement operations (SPO) knowledge or implementation experience is desirable.

• Strong CSM and integration knowledge is a must. Experience:

• 12 to 15 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization

• 5 to 8 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITAM, ITOM), CSM (not limited to), SPO (desired) and Scoped Application solution

• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions

• Must have experience in integrating ServiceNow with other 3rd party systems or inhouse tool developed by customer's in house team.

• Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow

• ServiceNow Sourcing and procurement operations (SPO) knowledge or implementation experience is desirable.

• Past work experience with industry leading providers of ITSM tools

• Must have experience in drafting design, present to architecture board and obtaining sign off.

• Should be able to decide what is the right level of detail in low level design

• Certifications - Certified application developer, Certified implementation specialist - CSM, ServiceNow Certified Technical Architect (preferred)

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