ServiceNow HR Service Delivery (HRSD) Product Analyst - (Need Locals to Bay Area, CA)

Role: ServiceNow HR Service Delivery (HRSD) Product Analyst

Location: San Jose, CA (Onsite from Day 1) - Only Local candidates

Job Type: Contract

Need Candidates who can go All the 5 days a week to client's office in San Jose, CA from Day 1 (No Exceptions & No Hybrid / Remote)

Must Haves (Mandatory)

• ServiceNow experience – must show hands-on exposure, especially HRSD modules.
• Implementation / hands-on configuration experience – practical work, not just theory.
• Analyst work experience – requirement gathering, UAT, bridging business & tech.
• Defect testing / issue resolution – navigating, reproducing, testing defects.
• Certifications – relevant ServiceNow or HRSD certifications highlighted.

Core Role Requirements

The role is primarily a ServiceNow analyst position, not a developer role.

The Ideal Candidate Must

• Understand ServiceNow configuration, HRSD modules, and defect testing/resolution.
• Be able to navigate the system, reproduce issues, test themselves, and write basic technical requirements from business requirements.
• Work with both stakeholders and engineering teams, acting as a bridge between business and technology.
• Hands-on experience in HRSD configurations (must)
• Functional: 4+ years Product/Business Analysis with 2+ in ServiceNow HRSD
• Strong HRSD architecture knowledge and hands-on experience
• Ability to write precise requirements, epics, stories, and acceptance criteria
• Experience using Jira

What You’ll Do

• Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
• Co-author PRDs, epics, and user stories with acceptance criteria
• Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
• Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
• Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
• Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability

Certifications

• ServiceNow System Admin certification (must)