Senior ServiceNow ITOM and ITAM Technical Consultant

Job Summary

The Senior ServiceNow ITOM and ITAM Technical Consultant will be responsible for working with clients on ServiceNow engagements. Key Responsibilities:

• Refine stories
• Collaborate with business consultants to align technical work with process goals
• Provide technical oversight and guidance to the implementation team
• Ensure adherence to ServiceNow platform standards and customer security policies
• Participate in Agile ceremonies and support sprint deliverables
• Provide advisory support
• Troubleshoot issues and support UAT and go-live activities
• Deliver documentation and support knowledge transfer
• Partner with the team to resolve UAT findings
• Demonstrate strong software development and debugging/troubleshooting skills with the ability to research and recommend improvements
• Build and deploy UI policies, UI actions, script includes, scheduled jobs, import sets and transform maps
• Maintain existing and develop additions to the service catalog and related workflows
• Implement software solutions using ServiceNow tools and best practices
• Assist in building workflows and writing automated scripts
• Maintain and continuously improve processes, standards, policies, working methods, and tools
• Monitor health, usage, and overall compliance of ServiceNow and its integrated applications
• Load, manipulate and maintain data between ServiceNow and other systems
• ServiceNow ITOM and ITAM Asset Management
• Lead workshops, tech solutioning, development, and unit testing for ITOM Discovery and/or Service Mapping and/or ITAM HAM Pro / ITAM SAM Pro
• Demo CMDB Health and Service Map solutions
• Set up On-premise and SaaS provider integrations to 3rd party asset applications (e.g., MS Office, Adobe Cloud, SCCM/InTune/Entra, Tanium, Jamf, etc.)
• Execute discovery runs to ensure like-for-like functionality and validate data collection
• Create and utilize reports and dashboards to demonstrate current and historical usage
• Assist with configuring content libraries, SCCM/InTune/Entra and Jamf Service Graph Connectors
• Configure Advanced Shipment Notification (ASN) from a vendor for automatic asset creation
• Assist with data loads, including stockroom creation
• Lead and participate in relevant workshops and stakeholder meetings