ServiceNow ITSM Platform Specialist

Job Title: ServiceNow ITSM / Platform Admin & Engineer

Location: Richmond, VA / Plano, TX (Hybrid/Onsite)

Employment Type: Contract (W2 Only)

About the Role

Join our dynamic team as a ServiceNow ITSM / Platform Admin & Engineer, where you will have the opportunity to design, implement, and manage sophisticated ServiceNow environments. This role is ideal for someone with extensive hands-on experience in ServiceNow ITSM modules, platform architecture, and cutting-edge innovations, including Virtual Agent, Now Assist, and custom GenAI workflows. We are looking for a candidate with a solid understanding of ITIL processes, technical architecture, and the capability to lead ServiceNow initiatives that will significantly improve service delivery and user experience.

Required Skills & Qualifications

• 12+ years of overall IT experience, with 5-8+ years specifically in ServiceNow administration, development, or architecture.
• Substantial hands-on experience with ServiceNow ITSM modules and platform administration.
• Proficiency in JavaScript, HTML, CSS, Glide API, and ServiceNow scripting.
• In-depth knowledge of ServiceNow architecture, including MID Server, high availability, and disaster recovery.
• Experience in designing and deploying complex ServiceNow solutions, such as Virtual Agent, Now Assist, and GenAI workflows.
• Strong grasp of ITIL processes and frameworks.
• Experience with ServiceNow integrations and connecting third-party tools.
• Excellent problem-solving, analytical, and stakeholder management skills.
• Prior experience working in Agile/Scrum teams.

Nice to Have

• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist - ITSM (CIS-ITSM).
• Familiarity with additional ServiceNow modules such as ITOM, ITAM, CSM, or HRSD.
• Understanding of Flow Designer, IntegrationHub, Performance Analytics, and other advanced ServiceNow functionalities.