Solution Consultant

Solution Consultant Job Description

As a member of the Solutions Consulting team, you will provide skilled technical expertise to support customers with product and solution leadership during pre-sales engagements.

• Support Digital Sales teams in the qualification of customer needs through discovery.
• Participate across the sales lifecycle on acquiring new customers.
• Provide mentoring and training to peers, colleagues and partners.
• Demonstrate the product, both standard and tailored to prospects and existing customers.
• Generate product demo scripts and scenarios and maintain demonstration environment(s).
• Scope and deliver Proof of Concept/Proof of Value engagements with prospects.
• Respond to Request for Information/Proposal documents.
• Stay current on product developments/releases to a level required for demo and POC/POV.
• Support Marketing events – user conferences, trade shows, webinars etc.
• Stay current on competitive analyses and understand differentiators between the company and its competitors.
• Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security.
• In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment.
• Act as the ServiceNow subject matter expert at executive briefings and marketing events.

Key qualifications include experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, 2+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry, proficiency with the ServiceNow platform or technical expertise with cloud software solutions, ability to actively listen to customer requirements and provide a solution to address the customer's business issue, eagerness and willingness to learn, demonstrated proactive approach to perform without being told what to do, ability to prioritize tasks and be efficient to minimize wasted effort, proven ability to live up to commitments while maintaining integrity and focus on details, exceptional communication and presentation skills to include technical and business concepts.