ServiceNow CSM Leader

About the Role

Join our dynamic ServiceNow team as a leader to drive growth, excellence, and innovation within our growing global capability.

We are seeking a consulting leader with experience managing a team of ServiceNow consultants, architects, and developers. You will play a pivotal role in defining and executing the strategic vision for our ServiceNow practice, collaborating with senior leaders, and building offerings with a strong emphasis on Customer Service Management.

• Capability Leadership, Growth, and Strategy:
• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Client Engagement & Delivery:
• Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Collaborate with clients to develop long-term relationships and provide exceptional service.
• Business Development:
• Identify and pursue new client opportunities in collaboration with account and market leaders.
• Shape proposals, lead solutioning, and support go-to-market campaigns.
• Team Leadership:
• Manage a team of ServiceNow consultants, architects, and developers.
• Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.

Requirements:

• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management, and partner alliance management.
• Deep domain expertise in ServiceNow with a proven track record of leading CSM-focused implementation projects.

Compensation: Location Salary Range (USD)

East Bay, San Francisco, Silicon Valley Sr Principal: $167,000-$258,000 Director: $192,000-$307,000

San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester Sr Principal: $153,000-$237,000 Director: $175,000-$281,000

All other locations Sr Principal: $140,000-$217,000 Director: $161,000-$258,000