ServiceNow Application Analyst, ITOM, CMDB

ServiceNow Application Analyst Role

In this role, you will maintain, optimize, and ensure the ongoing health, accuracy, and reliability of our Configuration Management Database (CMDB). You will partner closely with technical stakeholders, data owners, and process managers across IT, Security, and Service Management to uphold the integrity of our CMDB and drive operational excellence.

You will be responsible for monitoring and maintaining the CMDB, performing day-to-day operational tasks, identifying and resolving issues, partnering with stakeholders, working with data owners, supporting ServiceNow discovery and automation processes, providing guidance and training, and assisting with audits and compliance reviews.

The ideal candidate will have 3-5+ years of hands-on experience supporting and maintaining a ServiceNow CMDB in a large, complex IT environment, strong understanding of CMDB data models, CI lifecycle, discovery, reconciliation, and data quality management, experience with ServiceNow ITOM modules, excellent analytical and problem-solving skills, ability to communicate technical concepts to both technical and non-technical audiences, and experience partnering with IT, Security, and Service Management teams.

This is a fully remote position with a preference for EST or CST time zones. The company offers competitive compensation, incentives, and benefits, as well as a positive and respectful work culture that embraces challenges and encourages learning and discovery.

We are an equal opportunity employer and value diversity in our workforce.