Urgent Client Requirement: ServiceNow HR Service Delivery HRSD Product Analyst

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Role: ServiceNow HR Service Delivery HRSD Product Analyst (Need Locals)

Duration: 6-12+ Months Contract

Location: San Jose, CA (Onsite)

Skills:

• ServiceNow experience must show hands-on exposure, especially HRSD modules.
• Implementation / hands-on configuration experience practical work, not just theory.
• Analyst work experience requirement gathering, UAT, bridging business & tech.
• Defect testing / issue resolution navigating, reproducing, testing defects.
• Certifications relevant ServiceNow or HRSD certifications highlighted.

Core Role Requirements: The role is primarily a ServiceNow analyst position, not a developer role.

The ideal candidate must:

• Understand ServiceNow configuration, HRSD modules, and defect testing/resolution.
• Be able to navigate the system, reproduce issues, test themselves, and write basic technical requirements from business requirements.
• Work with both stakeholders and engineering teams, acting as a bridge between business and technology.

What You Ll Do

• Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
• Co-author PRDs, epics, and user stories with acceptance criteria
• Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
• Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
• Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
• Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability
• Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
• Support reporting and dashboard creation and maintenance
• Support UAT and hyper care
• Operate in CI/CD: update set/source control hygiene
• Maintain RAID/logs
• Business stakeholder management and communications for RTB and project requirements
• Rationalizing business requirements and translating them into technical requirements

Certifications:

• ServiceNow System Admin certification (must)
• HRSD Implementation certification (preferred)
• Hands-on experience in HRSD configurations (must)

Functional:

• 4+ years Product/Business Analysis with 2+ in ServiceNow HRSD
• Strong HRSD architecture knowledge and hands-on experience
• Ability to write precise requirements, epics, stories, and acceptance criteria
• Experience using Jira

Best Regards

Mohd Suhaib

Cardinal Integrated Technologies

Direct:

Ph: Ext 329