ServiceNow ITSM Business Analyst

Roles and Responsibilities:

• Gathering and analyzing requirements for business process improvements and system solutions.
• Providing solutions to solve business problems and responding to user inquiries.
• Working on ServiceNow Modules like ITSM, PPM, HRSD and familiarity with basic ServiceNow platform functionality.
• Work on Project Estimations and Manage Agile Releases.
• Analyzing existing processes and systems to identify areas of improvement.
• Creating and maintaining process and system documentation.
• Monitoring and responding to user inquiries regarding system issues and requirements.
• Developing use cases, business process models, and diagrams.
• Developing test plans and coordinating system testing.
• Supporting the development team through system design, development, and implementation.
• Developing training materials and providing training to users.
• Evaluating and recommending technologies that can support business needs.

Skills and Qualifications:

• ServiceNow Admin Certification
• Bachelor's degree in computer science, Business Administration, or related field.
• 6+ years of experience as a Business Analyst or relevant experience.
• Excellent written and verbal communication skills.
• Knowledge of software development lifecycle methodologies.
• Strong analytical and problem-solving skills.
• Ability to work independently and in a team environment.