Senior ServiceNow ITSM

Job Description

As a Senior ServiceNow ITSM & FSO Developer, you will design, develop, test, and deploy customized ServiceNow solutions tailored to ITSM and FSO. You will translate business requirements into scalable digital workflows to improve operational performance.

• Key Responsibilities:
• Design, develop, test, and deploy customized ServiceNow solutions tailored to ITSM and FSO.
• Translate business requirements into scalable digital workflows to improve operational performance.

Custom Scripting & Process Automation

• Develop and maintain UI policies, client scripts, script includes, and business rules.
• Automate processes using Flow Designer and legacy Workflow modules.

Integration & API Management

• Build integrations between ServiceNow and external applications via REST APIs and scripted REST APIs.
• Configure custom Workspaces and dashboards with performance analytics.

FSO-Specific Development

• Implement and optimize Financial Services Operations (FSO) modules, including dispute and case management.
• Embed risk and compliance controls into workflows and provide real-time analytics.

Collaboration & Governance

• Work with IT and business stakeholders to align solutions with ITIL and financial workflows.
• Document changes, follow coding standards, and mentor junior developers.