ServiceNow CSM Leader

Join our team of strategic thinkers and technology innovators

At Slalom, our ServiceNow team delivers meaningful business outcomes by leveraging the ServiceNow platform as a strategic enabler of enterprise agility, operational excellence, and human-centered design.

We seek an experienced consulting leader to lead our global ServiceNow capability, driving growth, excellence, and innovation within our practice. As leader, you will oversee a team of consultants, architects, and developers to deliver world-class solutions to clients.

The ideal candidate has:

• 8+ years of consulting experience with expertise in ServiceNow and CSM (Customer Service Management)
• Strong leadership skills with ability to inspire and lead a team
• Proven track record of delivering exceptional solutions and growing teams
• Active ServiceNow certifications and strong executive presence

This role offers a competitive salary range, up to 50% travel, and a range of benefits including time off, parental leave, health insurance, and professional development opportunities.